In the year , the company had launched its first soft briefcase. Four years later, in the year , the company entered the market of Germany. In the year , the company started to manufacture men's leather wallets. The following year, the company had launched its first wheeled luggage. In the year , the company had launched its Tri-Fold Garment Bag.
Then in the year , the first store in New York City was opened as well. Starting in the year , the company had celebrated its 25 years of continued growth and also product leadership as well.
In the year , the company had launched award-winning electronic travel accessories as well. As of the year, the company had opened its 50th store in around 30 different countries.
The company not only manufactured suitcases only but also started to manufacture belts, pens, briefcases and even electronic equipment as well. In the year , the company had partnered up with a famous motorcycle company, known as Ducati, in order to sell bags which have a colour combination of black and red.
In the year , the company had become a limited public entity. There are currently more than stores operated by the company all over the world. The company's products are also available in speciality and departmental stores and even on e-commerce websites as well. The headquarters of the company is based in Durham Avenue. The pin code of the area is I am very upset that my handle on my bag can not be replaced because as they said my bag is over 10 years old.
Let me begin by telling you that we must have in our home 16 Tumi bags, one of the reason we purchased Tumi was to have not only good solid bags in our family but to also have a company that sold us on warranty and repairs and stood behing their products. I understand that my warranty period is over and I must pay, and I dont have a problem with that, but now they are telling me that it cant be repaired either because the handle was discontinued.
But nonetheless in shopping around because I love my carry on and all it needs is a handle replacement I called other places and everyone told me yes that they could replace it, I also heard that Tumi doesnt want to repair older bags so they make you buy a new one. I am so upset that a company as large and prestigious as Tumi has taken on this position as well. Then I spoke to your supervisor in repais and they were not very nice or helpful, I am very upset as your handling n this matter…..
I took the bag to the Tumi dealer who arranged for my back to be repaired and the strap replaced — at no cost to me. The Tumi agent stressed that there is no problem, since Tumi stands behind their product for as long as I own the product there is a lifetime record in form of the bar code on each product. Great — I was a happy customer! I continued to use my bags and early this month June I again went to the Tumi store and submitted both bags for repair of items that were wearing out.
What a difference — what changed with Tumi? I asked her to submit my bags for repair, which she did, but this time charged me for shipping. Surprise to me, but I paid it. Again, what a difference! Hence, I called Tumi very difficult to get anyone with any level of customer satisfaction in mind and by being persistent after several calls I got hold of a person who identified herself as a Tumi customer service agent manager.
She promised to investigate my issue and call me back. At this point, I am awaiting her call. What has changed at Tumi other than the ownership? I purchased a Tumi travel bag at your Houston Galleria store on Septemebr The bag is defective, and falls over when full. I returned the bag this afternoon at and was told the manager was the only one who could help but was out for about an hour or so.
Being short on time, I left the bag with the store, and asked if the manager could call me when he returned. TUMI Inc. S Plainfield, NJ Email this Business. Years in Business: Tumi Inc. Tumi Holdings, Inc. Founded in by Charlie Clifford after a stint in the Peace Corps in Peru, the company is named after a Peruvian tumi ceremonial knife used for sacrifices.
Headquarters: South Plainfield, NJ. Perfecting the Journey Since , TUMI has been creating world-class business and travel essentials, designed to upgrade, uncomplicate, and beautify all Corporate contacts - pl.
0コメント